At Vestal Manufacturers and Traders, we are committed to providing high-quality products. We understand that sometimes you may need to return or cancel your order. This policy explains how our returns and cancellations process works for locks and hardware items purchased through our website.

By making a purchase on our website, you agree to the terms of this policy.

1. Cancellation Policy

You may cancel your order under the following conditions:

  • Before Shipment: If your order has not yet been shipped, you can cancel it for a full refund. Please contact our customer service team at [Insert Contact Email] or [Insert Contact Number] immediately to request the cancellation.
  • After Shipment: Once your order has been shipped, we are unable to cancel it. However, you may return the product as per our return policy (outlined below) after receiving it.

Note: Some orders, such as those involving customized products, may not be eligible for cancellation.

2. Return Policy

We want you to be completely satisfied with your purchase. If you’re not satisfied, you can return the product under the following conditions:

Eligibility for Returns:

  • The item must be in new, unused, and resalable condition.
  • The item must be returned within 7 days from the delivery date.
  • The original packaging, tags, and receipts must be included with the return.

Non-Returnable Items:

  • Customized or personalized products.
  • Items that have been used or installed.
  • Items not in their original packaging.

Return Process:

  1. Contact our customer service team at [Insert Contact Email] or [Insert Contact Number] within 7 days of receiving the item to initiate the return.
  2. Provide your order number and details of the item you wish to return.
  3. We will send you return instructions, including the address where the item should be shipped.
  4. The return shipping cost is the responsibility of the customer unless the return is due to a defective or incorrect item.
  5. Once we receive the returned item and verify its condition, we will process your refund.

Refunds:

  • Refunds will be issued to the original payment method.
  • It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately (within 48 hours of receiving the product). We will offer you the following options:

  • A replacement item, or
  • A full refund, including shipping costs.

To facilitate a claim, please provide photographic evidence of the defect or damage.

4. Exchanges

Currently, we do not offer direct exchanges. If you would like a different product, you will need to return the original product and place a new order.

5. How to Contact Us

For any cancellation, return, or exchange requests, please reach out to our customer service team at:

Vestal Manufacturers and Traders
5/1123, Shakti Nagar Rd, Shakti Nagar,
Nagla Masani, Aligarh, Uttar Pradesh 202001, India
Email: info@buildershardwareindia.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@buildershardwareindia.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@buildershardwareindia.com and send your item to: Vestal Manufacturers and Traders
5/1123, Shakti Nagar Rd, Shakti Nagar,
Nagla Masani, Aligarh, Uttar Pradesh 202001, India.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Vestal Manufacturers and Traders
5/1123, Shakti Nagar Rd, Shakti Nagar,
Nagla Masani, Aligarh, Uttar Pradesh 202001, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@buildershardwareindia.com for questions related to refunds and returns.